At reGenesis, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal and business information when you use our platform. By accessing or using the reGenesis Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our services to you:
Personal Information:
Account Information: Name, email address, phone number, company name, and other relevant business contact details provided when creating or managing your account.
Payment Information: Billing address, payment method details (credit/debit card information), and other related data for processing payments. (Note: We use third-party payment processors for transactions, and we do not store sensitive financial data.)
Usage Data:
Product and Service Interaction: Information about how you interact with the reGenesis platform, including timestamps, activities within the platform (e.g., CTE/KDE entries), and frequency of use.
Device Information: Information such as device type, IP address, operating system, browser type, and other diagnostic data.
Data from QR Codes:
Product Traceability Data: Information associated with the QR codes used on products, including product journey data, batch/lot codes, shipping details, and customer interactions.
2. How We Use Your Information
We use the collected data for the following purposes:
To Provide Services: To offer product traceability, process transactions, generate reports, and maintain your account and subscription services.
Customer Support: To respond to inquiries, resolve issues, and provide assistance in using the platform.
Product Improvements: To improve and optimize the reGenesis platform, enhance user experience, and develop new features.
Marketing and Communications: To send you updates about your account, product updates, marketing materials, and newsletters (with your consent).
Compliance and Legal Requirements: To comply with applicable laws and regulations, and for the detection and prevention of fraud, security threats, or unauthorized activities.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We share data with trusted third-party providers (e.g., payment processors, cloud storage providers, and customer support platforms) who assist in operating and improving the platform.
Legal Compliance: We may disclose your information if required by law, in response to a legal request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic storage or transmission is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, whichever is longer. When your data is no longer required, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights concerning your personal data:
Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails you receive.
Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact us at [support@reGenesis.ag].[c]
7. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the reGenesis platform. Cookies are small files stored on your device that allow us to remember preferences and improve functionality. You can control cookie settings through your browser, but please note that disabling cookies may affect some features of the platform.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, with an updated "Effective Date." Please review this Privacy Policy periodically for any updates.
